Contact information

This Shipping Policy applies to orders placed at `shop.thepitkw.com`.

1. Delivery coverage
THE PIT delivers within Kuwait. GCC and international shipping may be available on request and subject to destination, carrier availability, item type, size, value and any applicable legal or customs restriction. Contact info@thepitkw.com before ordering if you require GCC or international delivery and the checkout does not offer your destination.

2. Processing and delivery estimates
We aim to process confirmed orders promptly. Processing and delivery estimates are shown at checkout where available, but they are estimates rather than guaranteed delivery times. Orders containing collector goods, genuine parts, fragile products, special packaging, made-to-order products, or several items may require additional handling time.

3. Delivery information
You are responsible for providing a complete and accurate recipient name, telephone number and delivery address. If the address is incomplete, inaccessible or incorrect, delivery may be delayed or returned. We may contact you or the recipient to clarify delivery information.

4. Delivery confirmation and risk
Where available, you will receive a dispatch or tracking update. Please inspect the outer packaging at delivery. If there is visible damage, take clear photos and contact info@thepitkw.com as soon as reasonably possible. This request helps us investigate with the carrier and does not remove any mandatory consumer right.

5. International orders, duties and taxes
For GCC or international deliveries, the recipient is responsible for import duties, taxes, customs clearance charges, and compliance with the destination’s import rules unless checkout expressly states otherwise. THE PIT cannot control customs delays or decisions.

6. Failed or refused delivery
If an order is returned because the recipient could not be reached, the address was incorrect, the recipient refused delivery without a lawful return ground, or customs requirements were not met, contact us to discuss available options. Any redelivery or return cost will be handled fairly and consistently with applicable law and the reason for the failure.

7. Split shipments and availability
Where practical, we may ship items separately to improve fulfilment or protect fragile goods. If an item becomes unavailable after an order is placed, we will contact you about available options, including a replacement, delayed fulfilment or refund where appropriate.

8. Contact
For delivery questions, address corrections or damage reports, email info@thepitkw.com and include your order number.